Sent through the easyjet.com website:

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July 9, 2017

 

I feel I was treated inappropriately during travel on July 2 from Barcelona to Paris.

 

When we checked in (got our boarding passes with the assistance of one of your agents), my girlfriend and I were both carrying a small backpack and our carry on luggage. I even asked if we could carry on and were told we could.

 

When we started the boarding process, we were told by the gate agent that we could bring only one bag. We both put our backpacks into the carry on luggage. For some reason, the gate agent let my girlfriend carry her luggage on, but decided mine was too big (they were the same size) and then charged me 60 euros (about $70) to check my luggage.   He even said they have to "penalize" people who bring luggage to the gait that is too big.

 

On the plane, since the size of my girlfriend's luggage and mine were both the same, I could see that my luggage clearly would have fit in the overhead compartment.

 

I feel like in life, we don't get to choose when to learn lessons.  I probably should be thanking you for the lessons I learned on July 2.  Here is what I learned:

 

--Easyjet markets itself as a low cost airline,  but apparently needs to earn whatever additional fee income it can, even if it involves deceptive practices.

 

--we should not have believed the agent we asked about our carry on baggage as we were getting our boarding passes,

 

--the decision to not allow me to carry on my luggage was arbitrary, and

 

--the check in charge for the luggage was exorbitant.

 

The way I was treated was both unacceptable and inappropriate.  You may have won the ability to charge me for that luggage, but you have lost the option for my future business.

 

 

 

Mark Wolgin

Booking code:  ESCLGQ8